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Carcassonne Penthouse
in the Languedoc, South of France

Terms and Conditions

1. Arrival & Departure times. Times of arrival and departure can normally be flexible but as a general rule where two clients would otherwise overlap rentals commence at 4pm. and finish at 10am. Clients are entirely responsible for their own travel arrangements.
2. Guest numbers. The maximum number of guests to reside on the property must not exceed that stated unless the owners have given written permission. Day visitors are by agreement with the owner only.
3. Defects. The client must report to the owner without delay any defects in the property or breakdown in the equipment, services or appliances in the property. Arrangements for repair and/or replacement will be made as rapidly as possible.
4. Electricity. The apartment has the option of air conditioning and heating and is very well insulated. As visitors vary widely in their heating and air conditioning preferences electricity is charged at cost.
5. Linen. Linen when required is charged at 10 Euros per person per week. This includes hand towels, bath towels, bed linen, tea towels and mats.
6. Deposit. A security deposit of 200 Euros is required in case of damage to the property or its contents, or special cleaning required due to spilling or other accidents. The deposit sum of 200 Euros is not the limit of the clients' liability to the owners. It is payable to the proprietors, in cash, on arrival at the property.
7. Telephone. The apartment has the facility for free telephone calls to landlines throughout France and to many worldwide destinations including North America but not Australasia. Mobile and prime telephone numbers are not included in facility and so while we like to offer this as a free service, we have a small charge which covers the cost of returning the deposit after the bill for the rental period has been received. The charges made for the transfer will be the only charge made for all calls that use the free telephone service. Any charges made will be accompanied by bills to show usage. This extended deposit will be refunded by whatever means are convenient to the client.
8. Cleaning. A cleaning service is available as an optional extra but not included in the rental price. When this option is not selected the apartment should be left with a good standard of general cleanliness including emptying of bins, vacuuming of floors, wiping of surfaces and generally as found, excluding deep or detailed cleaning except when spillages etc. have occurred. Beds do not need to be made. The owners reserve the right to take the cost of cleaning from the security deposit if neither hire of a cleaner or thorough cleaning is done.
9. Owners' Liability. The owners shall not be liable to the client for the following:
   • Any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, machinery or service in the property.
   • Any loss or inconvenience caused to, or suffered by the client due to the seasonal unavailability of public services to the property or the surrounding area.
   • Any loss, damage or inconvenience caused to or suffered by the client if the property is destroyed or substantially damaged before the start of the rental period and in any event, the owner shall, within seven days of notification to the client, refund all sums previously paid for the rental. Any loss, damage or injury suffered by the client, their party, their vehicles or personal possessions whilst on the property.
     
     
10. In no circumstances shall the owner's liability to the client exceed the amount paid to the owner for the rental period. The client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, accident etc., since these are not covered by the owner's insurance.